FAQ

FAQ stands for ‘Frequently Asked Questions’.
This is a list of questions that we regularly receive.


Why should my jewellery be documented and professionally valued?

A professional valuation is an important safeguard if your jewellery is lost, stolen or damaged for many reasons. It provides proof of ownership in the happy event that the jewellery is recovered. Insurance companies are unlikely to provide full compensation for an expensive piece of jewellery unless you can prove its true value. A valuation also gives you a comprehensive description of the item, which is invaluable if you decide to have the piece remade. Valuation is also an effective means of ensuring you receive a fair price if you sell your jewellery, provided the valuation is undertaken for that reason.

Should I have my jewellery photographed?

Photographing your jewellery is a further safeguard in the event of loss or damage. It is particularly useful for police trying to match recovered property.

I work 9 to 5 on weekdays – Can you help??

We appreciate that if you work or run your business 9am until 5pm attending an appointment can be difficult. We are happy to offer an “Out of Hours” service. If it is more convenient for you, we can offer appointments from 8.00am to 6:30pm in the evening. Weekend appointments can also be arranged if requested. Normal charges apply.

Why shouldn’t insurance valuations be used to sell jewellery?

They are misleading when used in a sales situation because they do not represent the amount similar items are actually selling for. Instead, the values are specifically calculated to ensure that you the owner are adequately covered. Because the values will usually be the limit of your Insurance Company’s liability, they will tend to be on the high side. If the item for sale is second-hand, the situation is even more misleading when the seller is using the replacement new value to advertise the “worth” of the item.

How often should valuations be updated?

It is important to have your jewellery reassessed every two or three years to ensure the valuation is current. Prices can fluctuate and insurance companies may request up-to-date information. The revaluation also notes any wear and tear and ensures you are not paying excessive premiums if prices decrease.

What does a valuation involve?

Your jewellery is carefully assessed using scientific analysis and is then valued using current market research. After the appraisal you will receive a valuation certificate which contains a full description of your jewellery, including gram and carat weights, and a statement explaining the reason for the valuation and the intended market.